Return & Refund Policy

Last Updated: October 4, 2026

Titan Containers LLC (“Titan Containers,” “we,” “our,” or “us”) strives to provide accurate product information and quality products to our customers.

Because our products may include shipping containers, storage containers, trailers, equipment, parts, and other products that may require specialized freight transportation, return and refund requirements may vary by product.

This policy explains Titan Containers LLC’s standard return, refund, cancellation, and damaged-product procedures.

1. Return Eligibility

Not every product sold by Titan Containers LLC is eligible for return.

Unless a different return policy is stated for a particular product or transaction, an eligible product may be considered for return when all applicable return requirements are satisfied.

Eligible returns generally require that:

• The return request is submitted within 30 days of delivery or pickup.

• The product is unused, unmodified, and in the condition required for the applicable return.

• The product is not identified as non-returnable or subject to a special return restriction.

• The applicable return requirements have been satisfied.

• Titan Containers LLC has approved the return before the product is shipped or transported back.

The 30-day period does not mean that every product is automatically eligible for return.

Products may have additional restrictions because of their size, condition, customization, special-order status, used or pre-owned condition, or transportation requirements.

2. Products That May Be Non-Returnable or Restricted

Certain products may not be eligible for return, including:

• Used or pre-owned containers, trailers, or equipment, except where required by applicable law or otherwise agreed in writing.

• Custom-built, modified, or specially configured products.

• Special-order products.

• Products specifically identified as non-returnable before or at the time of purchase.

• Products sold on an “as-is” or “where-is” basis, except where otherwise required by applicable law.

• Products that have been materially altered, modified, damaged, or used after delivery or pickup.

• Products that cannot reasonably be returned because of their condition or nature.

If a product has specific return restrictions, Titan Containers LLC may identify those restrictions in the applicable product description, order terms, invoice, or other purchase documentation.

3. Return Period

Unless a different period is stated for a particular product or transaction, an eligible return request must be submitted within 30 days of delivery or pickup.

Customers should report damage, shortages, or incorrect products as soon as reasonably possible.

For freight deliveries, customers should inspect the product upon arrival and document visible damage on the delivery documentation when possible.

Prompt reporting helps Titan Containers LLC and the applicable carrier investigate and process claims.

4. How to Request a Return

To request a return, contact Titan Containers LLC at:

Email: info@titancontainersllc.com

Please provide:

• Order number or invoice number

• Customer name

• Product information

• Reason for the return

• Clear photographs or videos, where applicable

• Delivery documentation for freight-related claims

• Any other information reasonably required to evaluate the request

Do not ship, transport, or return a product without receiving return authorization from Titan Containers LLC.

If a return is approved, Titan Containers LLC will provide instructions regarding the return location, transportation arrangements, and other applicable requirements.

5. Return Shipping and Transportation Costs

For approved customer-requested returns that are not the result of an error, verified defect, or damage attributable to Titan Containers LLC or the carrier, the customer is generally responsible for return transportation and related costs.

Because many Titan Containers LLC products are large or heavy, return transportation may require freight or specialized transportation.

Titan Containers LLC generally does not provide prepaid return shipping labels for customer-requested returns.

Return transportation arrangements and estimated costs will be communicated as part of the return authorization process where reasonably practicable.

When a return is required because Titan Containers LLC shipped the wrong product or because a product is confirmed to have been damaged in transit, Titan Containers LLC will work with the customer to determine the appropriate return, replacement, repair, or refund arrangements.

6. Restocking Fees and Other Return Costs

An approved customer-requested return may be subject to a restocking fee of up to 20% of the product price, where permitted by applicable law.

Applicable return freight, transportation, handling, or other disclosed return costs may also apply.

Original shipping and freight charges are generally non-refundable for customer-requested returns unless otherwise required by applicable law or expressly agreed in writing.

A restocking fee will generally not apply when a return is required because Titan Containers LLC shipped the wrong product or because the product is confirmed to have been damaged in transit, subject to applicable circumstances and law.

7. Wrong, Damaged, or Incorrect Products

If Titan Containers LLC ships the wrong product or a product arrives damaged in transit, contact us promptly.

We may request photographs, delivery documentation, and other information necessary to evaluate the issue.

Depending on the circumstances, an appropriate resolution may include:

• Replacement

• Repair

• Refund

• Partial refund

• Another appropriate resolution

For freight deliveries, customers should photograph visible damage and note the damage on the delivery receipt or freight documentation when reasonably possible.

Failure to document visible damage at delivery may affect the ability to pursue a carrier claim, but does not eliminate any rights or remedies that cannot legally be waived.

8. Defective Products and Warranty Claims

If you believe a product is defective, contact Titan Containers LLC promptly with details of the issue and supporting photographs or documentation where available.

The available remedy may depend on:

• The nature of the defect

• The product involved

• Any applicable manufacturer’s warranty

• Any written warranty provided by Titan Containers LLC

• The age and condition of the product

• Applicable law

Depending on the circumstances, the resolution may involve repair, replacement, refund, or another remedy available under the applicable warranty or law.

9. Freight, Containers, Trailers, and Heavy Equipment

Shipping containers, trailers, heavy equipment, and other large products may require specialized transportation.

Customers should inspect these products upon delivery or pickup.

If visible damage is present, customers should, where reasonably possible:

• Photograph the damage.

• Photograph the condition of the shipment or product.

• Note the damage on the delivery receipt or freight documentation.

• Obtain available carrier documentation.

• Contact Titan Containers LLC promptly.

Damage claims may also be subject to carrier requirements and applicable claim deadlines.

10. Refunds

Once an approved return is received and inspected, Titan Containers LLC will determine whether the applicable refund requirements have been satisfied.

Approved refunds will generally be issued to the original payment method.

Titan Containers LLC generally processes approved refunds within 21 days after the returned product has been received and the return has been approved for refund.

Banks, card issuers, and payment providers may require additional time to post the refund to the customer’s account.

The refund amount may be reduced by applicable restocking, return freight, handling, or other disclosed charges permitted under this policy and applicable law.

Where a refund is issued because Titan Containers LLC shipped the wrong product or because a product is confirmed to have been damaged in transit, applicable refund and return arrangements will be determined based on the circumstances and applicable law.

11. Order Cancellations

Customers should submit cancellation requests as soon as possible.

An order may generally be canceled before shipment or before fulfillment activities have progressed, subject to the applicable order terms.

Once a product has shipped, been dispatched, or entered specialized fulfillment or transportation arrangements, cancellation may no longer be available and the request may instead be handled under the return provisions of this policy.

Custom, modified, or specially ordered products may not be cancelable once processing has begun.

If cancellation is permitted, any applicable refund will be processed in accordance with the applicable payment terms, order conditions, and this policy.

12. Refused Deliveries

Customers should not refuse delivery simply to initiate a return without first contacting Titan Containers LLC.

If a customer refuses delivery without prior authorization, the customer may be responsible for applicable transportation, return freight, storage, handling, and restocking costs where permitted by applicable law.

Refusing delivery does not automatically constitute an approved return or cancellation.

If the product is refused because of visible damage or another delivery problem, customers should document the issue and contact Titan Containers LLC promptly so that the matter can be evaluated.

13. Exchanges

Because many of our products are large, specialized, or transported by freight, Titan Containers LLC does not generally offer direct product exchanges.

If an approved return is completed and the customer requires a different product, the customer may be required to:

• Complete the approved return process; and

• Place a new order for the desired product.

The availability and price of a replacement product are subject to inventory and pricing at the time of the new order.

14. Damage or Changes After Delivery

Titan Containers LLC is not generally responsible for damage that occurs after delivery or pickup as a result of customer handling, transportation arranged by the customer, improper storage, misuse, unauthorized modification, installation, or other circumstances outside our control.

Any applicable manufacturer’s warranty or written Titan Containers LLC warranty may contain additional requirements.

This section does not limit any rights or remedies that cannot legally be excluded or waived under applicable law.

15. Legal Rights and Consumer Protections

This policy explains Titan Containers LLC’s standard return and refund procedures.

Nothing in this policy is intended to limit, exclude, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or waived under applicable federal, state, provincial, or other applicable law.

Where applicable law provides a customer with rights that differ from this policy, the applicable law will control.

16. Policy Updates

Titan Containers LLC may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, legal requirements, or fulfillment procedures.

Updates will be posted on this page with a revised “Last Updated” date.

Unless otherwise required by law, changes will apply to purchases made after the updated policy becomes effective.

17. Contact Us

For questions about returns, refunds, cancellations, damaged products, or warranty-related concerns, please contact:

Titan Containers LLC
6002 Murphy St
Houston, TX 77033
USA

Email: info@titancontainersllc.com
Phone: +1 (832) 549-6276

Titan Containers LLC
Houston, Texas, USA